fbb7 Privacy Policy

1. Introduction

fbb7 operates as a safe and reliable online casino and sports betting platform serving players across Bangladesh. We understand that your personal data is sensitive and we take our responsibility to protect it seriously. This Privacy Policy applies to all services offered through the fbb7 website, mobile interface, and any related communications channels.

fbb7 processes personal data only to the extent necessary to deliver our services, meet our legal obligations, and protect the integrity of our platform. We do not sell your personal data to third parties. We do not share your data with advertisers. Your information is used exclusively to run and improve the fbb7 experience for you.

This policy covers all players who have registered an account with fbb7, visitors who browse the platform without registering, and any individual who contacts fbb7 customer support. If you are using the platform on behalf of another person, you confirm that you have that person's authority to provide their information in accordance with this policy.

2. Information We Collect

fbb7 collects several categories of personal data, depending on how you interact with our platform. Below is a summary of the main categories and what each contains:

3. How We Use Your Information

fbb7 uses the personal data it collects for the following purposes. We process your data only where we have a lawful basis to do so, as described in Section 4 of this policy:

• To create and manage your fbb7 account, verify your identity, and complete KYC checks as required.
• To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and other accepted payment methods.
• To provide you with access to casino games, sports betting markets, promotions, and other fbb7 platform features.
• To comply with anti-money laundering (AML), responsible gaming, and fraud prevention obligations.
• To send you transactional communications (such as deposit confirmations and withdrawal notifications) and, where you have opted in, promotional communications about fbb7 offers.
• To improve the fbb7 platform, analyse usage patterns, resolve technical issues, and develop new features that better serve Bangladesh players.

4. Legal Basis for Processing

fbb7 processes your personal data on one or more of the following legal bases, depending on the specific purpose of processing:

Processing grounds include:

• Contractual necessity — processing required to provide the services you have requested, including account creation, game access, and payment processing.
• Legal obligation — processing necessary to comply with applicable laws, including anti-money laundering requirements, fraud detection, and age verification.
• Legitimate interests — processing for the purposes of platform security, fraud prevention, and improving the service, where these interests are not overridden by your data protection rights.
• Consent — where you have given explicit consent for a specific processing activity, such as receiving marketing communications. You may withdraw consent at any time by contacting fbb7 support.

5. Data Sharing and Disclosure

fbb7 does not sell, rent, or trade your personal data. We share your data only in the following limited circumstances, and only to the extent necessary for the stated purpose:

• Payment processors — we share the minimum necessary transaction data with bKash, Nagad, Rocket, Upay, and banking partners to execute your deposits and withdrawals.
• Identity verification providers — we share identity documents with third-party KYC service providers who verify your age and identity on our behalf. These providers are contractually bound to confidentiality.
• Game technology providers — we share session and game-result data with our licensed game suppliers (such as Pragmatic Play, Evolution Gaming, Spribe, and others) to the extent required to operate the games you play.
• Law enforcement and regulatory bodies — we will disclose personal data when required to do so by applicable law, court order, or at the request of competent authorities in connection with the prevention or investigation of financial crime.

Any third party that receives personal data from fbb7 is required to process that data in accordance with applicable data protection standards and only for the purpose for which it was shared. fbb7 does not permit its service providers to use your data for their own marketing or other unrelated purposes.

6. Data Retention

fbb7 retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting, and regulatory requirements. The retention period varies by data type. Account information and transaction records are retained for a minimum of five years following account closure, in line with standard financial record-keeping obligations.

After the applicable retention period expires, personal data is securely deleted or anonymised so that it can no longer be associated with you. If you request account closure before the retention period ends, fbb7 will restrict active use of your data while retaining records only to the extent required by law.

7. Your Rights

As a user of the fbb7 platform, you have the following rights in relation to your personal data. To exercise any of these rights, please contact us at [email protected] with your registered account details and a description of your request:

fbb7 will respond to all data rights requests within 30 calendar days of receipt. In complex cases we may extend this period by a further 30 days, in which case we will notify you of the extension and the reason for it.

8. Cookies and Tracking Technologies

fbb7 uses cookies and similar tracking technologies to operate the platform, remember your preferences, and analyse how the site is used. The cookies we use fall into three main categories:

• Strictly necessary cookies — these are essential for the platform to function. They enable you to log in, navigate between pages, and use core features such as the game lobby and cashier. These cookies cannot be disabled without breaking core platform functionality.
• Functional cookies — these remember your preferences such as language setting, session timeout preference, and display options. Disabling them may affect your experience but will not prevent access to the platform.
• Analytics cookies — these collect anonymised data about how users interact with fbb7, such as which pages are visited most, how long sessions last, and where users drop off. This data helps us improve the platform. We do not use third-party advertising or retargeting cookies.

You can manage cookie preferences through your browser settings. Please note that disabling strictly necessary cookies will prevent you from using the fbb7 platform. For more information on how to manage cookies, refer to your browser's help documentation.

9. Data Security

fbb7 employs industry-standard technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include SSL encryption across all platform pages and data transmissions, access controls that limit which staff members can view personal data, regular security audits and vulnerability assessments, and secure data storage with restricted physical and logical access.

Despite these measures, no internet transmission or electronic storage system is completely secure. If you have reason to believe that your account has been compromised, please contact fbb7 support immediately at [email protected]. fbb7 will investigate all reported security incidents and take appropriate remedial action without undue delay.

10. Third-Party Services

The fbb7 platform integrates with third-party services including licensed game providers, payment processors, and analytics tools. While fbb7 selects these partners carefully and requires them to maintain appropriate data protection standards, fbb7 is not responsible for the privacy practices of third-party services accessed via links or integrations on the platform. We encourage you to review the privacy policies of any third-party service you use in connection with fbb7.

11. Minors and Age Restrictions

fbb7 does not knowingly collect or process personal data from individuals under 21 years of age. Our platform is strictly intended for adults aged 21 and above. If we discover that we have inadvertently collected personal data from a person under 21, we will delete that data immediately and close the associated account. If you believe a minor has registered on fbb7, please notify us at [email protected].

12. Changes to This Privacy Policy

fbb7 may update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable laws, or the services we offer. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered players via their account contact details.

Your continued use of the fbb7 platform after a revised Privacy Policy has been published constitutes your acceptance of the updated terms. We encourage you to review this page periodically to stay informed about how fbb7 protects your personal data.

13. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or how fbb7 handles your personal data, please contact our support team. We are available 24 hours a day, 7 days a week, in both English and Bengali, operating on Bangladesh Standard Time (UTC+6).

You may reach us by email at [email protected]. Please include your registered username and a clear description of your query. Our team will acknowledge your message promptly and provide a substantive response within 5 business days for data rights requests and within 48 hours for general support queries.